In today’s crowded landscape of AI assistants, chatbots are everywhere: on websites, in apps, and across social media. But here’s the hard truth: most chatbots are reactive, limited, and ultimately frustrating for users. That’s where Neto’s virtual agent, Ani, changes the game.

Ani isn’t just another chatbot that waits for a user to type "hello." It is the world’s first proactive virtual agent system: Built to take initiative, follow up, get things done, and deliver real business value.

Below are five key ways Ani goes far beyond traditional chatbots.

1. Ani is Proactive, Not Reactive

Most chatbots sit idle until a user reaches out. If the user gets distracted or leaves the tab, the conversation ends. Ani takes a completely different approach.

Smart reminders

Ani knows when a customer is preoccupied or unavailable. Instead of letting the conversation drop, it checks in later and keeps the interaction going.

Proactive outreach

Ani doesn’t wait for customers to return. It reaches out on its own to offer help, remind users about next steps, or finish unfinished tasks.

Multi-channel follow-ups

Ani continues the conversation over webchat, email, SMS, or voice… whichever channel works best for the user. This proactive approach keeps customers engaged and drives real outcomes.

2. Ani Learns From Rich, Real-World Data

Traditional chatbots rely on static scripts or limited datasets. Ani is trained differently, giving it a deeper understanding of the real world.

Multimodal training

Ani learns from PDFs, videos, voice notes, phone calls, and livestreams, equipped with a broader and more practical knowledge base.

Grounded responses

All of Ani’s answers are filtered through a grounding layer that checks for accuracy and confidence. This reduces hallucinations and builds trust.

Continuous improvement

Businesses can upload their own content and iterate over time, refining Ani’s tone, goals, and responses without needing to touch code. Ani gets smarter, more helpful, and more aligned with your brand the more it’s used.

3. Ani Takes Action

Most chatbots can talk, but they can’t do. Ani is designed to act. Ani connects directly with your systems CRMs, ecommerce platforms, calendars, and more to perform real tasks like booking meetings or issuing refunds.

Completes tasks and reports back

Ani doesn’t just take action. It closes the loop by informing customers and your team once a task is completed.

Built for results

Ani is focused on solving problems and completing workflows, not just chatting or handing things off to a human. This makes Ani more than a bot. It’s a true virtual employee.

4. Ani Works Seamlessly Across Channels

Customers move across channels all day. Most bots don’t keep up. Ani does.

Remembers the conversation

Ani keeps the full context no matter how or when a customer reaches out, whether by text at midnight or a call the next morning.

Available 24/7

Ani is always on. No time zones. No wait times.

Real voice conversations

Ani can speak naturally using Neto’s advanced voice AI, making voice interactions feel human and fluid. Customers get a consistent, smooth experience from start to finish.

5. Ani Operates as a Coordinated Team

Traditional bots operate in silos. Ani works as part of a broader virtual workforce.

Handoffs between agents

If Ani reaches a limit, it can pass the conversation to another specialized virtual agent automatically.

No repeated questions

Each handoff includes full conversation history so customers never have to start over or repeat themselves.

Fully scalable

You can deploy multiple AIs with different specialties, all working together like a digital team. This turns Ani from a single chatbot into an entire AI-powered department.

Final Thoughts: Ani Changes the Game

Ani isn’t just another chatbot. It’s a new kind of virtual assistant. It takes initiative, learns continuously, acts with purpose, works across every channel, and collaborates like a team.

Best of all, Neto’s virtual agent builder gives you full control over the experience. Whether you’re a startup or a global brand, you can customize Ani to meet your needs and grow with your business.

While most chatbots are still waiting for someone to say “hello,” Ani is already getting the job done.